Customer care
Returns & refunds
We want you to feel good about the furniture you bring home. If it is not right for you, contact us within 30 days of delivery and we will help you arrange a return.
30-day return window
Return requests must be made within 30 calendar days after your order is delivered. Get in touch with us as soon as you can so we can guide you through the process.
How to request a return
- 1
Contact us within 30 days
Message Kimobo Furnitures on WhatsApp within 30 calendar days of receiving your order. Include your order number and the item you would like to return. You do not need to provide a reason to start a return request.
- 2
Agree on the return arrangements
Our team will get in touch to confirm the return details and agree on a practical way to get the furniture back to us. We will confirm any applicable return or collection costs with you before you proceed.
- 3
Return the item
Please keep the item, its parts, and any accessories together, and follow the return instructions provided by our team. We will confirm the next steps once the item is received.
Damaged or incorrect orders
If your order arrives damaged or you received the wrong item, please message us on WhatsApp as soon as possible. Include your order number and clear photos of the item so our team can help resolve the issue.
Need help with an order?
Contact our team and we will help with your return request.
Questions? Reach us on WhatsApp at +254 141 459 677.